RESERVATION & CANCELLATIONS
Appointments can be rescheduled & canceled online through our booking system before 24hrs of your appointment.
A credit card is now required when reserving an appointment, in case of No-Shows and last-minute Cancellations. You will not be charged until after the completion of your service(s) in Studio.
We understand that unexpected events do happen. We do not charge a Cancellation fee if the appointment was cancelled before 24 hours. However, we kindly request that you inform us ASAP of any changes to allow us to make that time available for other clients.
If an appointment is cancelled within 24 hours of the scheduled time, a 50% cancellation fee of the booked service(s) will be charged. In the case of a No-Show, where the client fails to appear for the appointment without prior notice, a 100% fee will be applied. Please note that repeated instances of No-Shows may result in the termination of our business relationship.
Appointments with prepaid Packages are subject to the same policy. For late Cancellations, a fee of 50% of the full price service(s) (NOT the redemption value) will be applied. In the case of a No-Show, one (1) redemption will be deducted from the prepaid package(s).
For appointments exceeding 2 hours, a 50% non-refundable deposit is required to secure the booking. An invoice will be sent to the email provided, which must be paid on the same day of booking to confirm the appointment. Please note that these appointments are subject to a 72-hour cancellation policy; failure to cancel within this timeframe will result in the loss of your deposit. The remaining balance will be charged for No-Shows.
LATE POLICY - Running late? Happens to the best of us! If you are late for your scheduled appointment time, we reserve the right to shorten or reschedule your service(s) in order to avoid interfering with the next client's appointment. If a service must be shortened due to time constraints, the cost of the original service booked will be charged.
HOW TO CANCEL:
Log in using your username (your phone or your email address) and password
Click on “Your name at the top” to find "Your appointments"
You'll find a list of your history and transaction. Cancel, Confirm, or Reschedule
SERIES
10% discount on any 5-Series, and 5% discount for any 3-Series. We no longer offer 10-Series.
For totals of $200+, convenient installment plans are available. Payments are required during your first visits.
The Series are valid for a period of one year from the date of purchase. Any credit, remains after this period, will be eligible for use for one (1) additional year, following the expiration date. Any unused credits after two (2) years from the date of purchase will be come unredeemable.
PUNCTUALITY
Prompt arrival is essential.
Late arrivals will result in appointment cancellation or reduction of service(s).
We will try our best to accommodate, but we can not guarantee. We’ve got our time down to a science. There is very little wiggle room.
NO-SHOW
No-Shows are unacceptable. Any outstanding balance must be settled before we can schedule your next appointment.
PRICING & TREATMENT
Pricings and treatments are subject to change at any time without prior notice. All prices indicate starting price.
eGift Card
Gift card value never expires. Click here to check your gift card balance.
MSA Loyalty Reward Program
Loyalty rewards are only available to customers who have purchased the “MSA Loyalty Reward Program” via MSA online portal account ,and have provided accurate and up-to-date information.
Membership is valid for 10 years. Your points accrue from the date you purchase the Membership
Membership automatically cancels if a member has been inactive for 1 year or more. All accrued points will be forfeited
New Membership must be purchased to start earning reward points
Loyalty reward point earning structure:
1 point for every $1 spent on Services and Products
1 point for every $2 spent on Series/Package purchases
25 points for Booking Online
50 points for Google/Yelp review. *Be sure the name matches with what we have in the system, so we can properly credit your account.
100 points for Birthday
200 points for each referral
And many more!!
Please allow 1-2 business days, from the date of completed services, for the reward points to be available in your account.
Loyalty reward point expiration:
General earning points expire 1 year (365 days) from the date of earning
Birthday points expire 7 days after your Birthday
All points expire 7 days after Membership Cancellation
Loyalty reward redemption:
200 points = $10
Points redemption increment: 200 points
1 redemption (200pts/$10) per visit, per client. Cannot be combined with any other offers
Redemption can be applied towards new purchases of Services, Products, and Series/Packages
Reward points earned will be reversed/deducted from the account in case of a refund.
Loyalty reward points may be redeemed for specified products or services as outlined in the loyalty program terms and conditions.
Loyalty reward points cannot be exchanged for cash or any other form of payment, other than for in Studio redemption.
Loyalty reward points may have an expiration date, and it is the responsibility of the customer to use them before they expire.
Loyalty reward points and redemptions are non-transferable and can only be used by the customer who earned them.
The company reserves the right to modify or terminate the loyalty program at any time without prior notice.
The company is not responsible for any lost or stolen loyalty rewards.
The customer is responsible for providing accurate information when signing up for the loyalty program to ensure they receive their rewards.
By participating in the loyalty program, the customer agrees to abide by these terms and conditions.
The company reserves the right to make changes to these terms and conditions at any time without prior notice.
Product Return/Refund/Exchange Policy for Online Orders
At Ms. Annie’s, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes a product may not meet your expectations. Therefore, we offer a 14-day return/refund policy on our online products, provided that the items are unused and in their original packaging. We also offer in-studio pick up.
Return Eligibility:
To be eligible for a return and refund, please ensure that:
The item is unused and in the same condition that you received it.
The item is in its original packaging.
The return request is initiated within 14 days of the purchase date.
The returned items must be received by us within 10 days of shipment.
How to Initiate a Return:
Contact us at info@msawaxing.com within 14 days of receiving your order.
Provide your order number and a brief description of the reason for the return.
We will guide you through the return process.
Return Shipping:
Customers are responsible for the return shipping costs. Shipping costs from the original order are non-refundable.
It is recommended to use a trackable shipping service or purchase shipping insurance for returns, as we cannot guarantee that the returned items will arrive to us safely.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within five (5) business days, depending on your payment provider.
If rejected, you may pick up the returned items at our Tysons Studio OR we can ship the items back to you at your cost.
Exchange Process:
Once your return has been approved, the refund credit (minus the original shipping cost) can be applied to a new order.
Customers are responsible for new shipping cost.
Exceptions:
Unfortunately, we cannot accept returns on used or opened items for health and safety reasons.
Sale items are final sale and cannot be returned or refunded.
Late or Missing Refunds:
If you haven’t received a refund within five (5) business days of issuance, please check with your bank and credit card company, and wait for an addition (2) more business days to provide some time for the transaction to post before contacting us.
Other notes:
Some of our products are temperature sensitive. If they are traveling to warmer zones, please ensure to bring them inside as soon as they arrive. Your refund request may be denied if the products show signs of temperature damages.
